Send us a message and hear back within 1-2 business days

K9 Ballistics Help Center

We do offer expedited shipping options, but these can come at a steep cost due to the large packages used to ship our beds. The shipping price will be calculated and shown to you during checkout, as well as the estimated transit time. Please note that the transit time does not include processing time, and delivery dates are not guaranteed.&#xA0;Packages may encounter delays during transit and since FedEx does not offer refunds on shipping fees for late packages (even expedited ones), we cannot issue refunds for packages that arrive later than expected.&#xA0;Please also be aware that expedited shipping fees are nonrefundable and nontransferable in the event of warranties, returns, or exchanges. We thank you for your understanding.&#xA0;

We do offer expedited shipping options, but these can come at a steep cost due to the large packages used to ship our beds. The shipping price will be calculated and shown to you during checkout, as well as the estimated transit time. Please note tha

Do you offer expedited shipping? I'm willing to pay extra!

Shipping

What type of bed should I purchase?

What's the difference between your chew proof beds?

What's the best bed for a destructive chewer?

Which is better, pillow or orthopedic?

Bed Type

How do I choose the right size bed?

What size crate bed should I get?

How exact are your beds' measurements?

Sizing

Is there any kind of assembly required for these beds?

How do I assemble a rectangle bolster bed?

How do I remove odors from the bed after an accident?

Can the foam mattresses be washed?

How do I take apart a Chew Proof Armored bed?

How do I reassemble a Chew Proof Armored bed?

How do I put a Chew Proof Armored bed in a crate?

What tool do I need to install the legs on an elevated bed?

Can I wash the Chew Proof Armored Padded Dog Crate Bed?

Bed Care and Assembly

How will my dog's bed be shipped?

When will my order ship?

When can I expect to receive my order?

Can you ship to Alaska or Hawaii?

Can you ship to FPO or APO addresses?

Do you ship internationally?

How do I track my order?

What happens if my shipment is lost in transit?

My mattress has a gray side and a yellow side; which side should face up?

My dog chews through every bed I buy him. What bed do you recommend?

My dog likes to chew on his beds, but he isn’t a big chewer. What might work for him?

I need a pad for my crate. Which one is the strongest?

Do you offer custom sizing? Can you make a cover for my sofa?

What type of mattress is better?

Which beds can be used outdoors?

I need a waterproof bed!

Do you sell the covers by themselves?

Are your beds really chew proof?

How durable are your beds?

Are your beds made of Kevlar?

What is ballistic fabric?

What if my dog manages to chew up this bed?

How do I clean the bed? Can these beds be machine-washed?

Can the mattresses be washed if they start to smell?

What's the best bed for a dog that chews and digs apart his bedding?

Do you sell replacement mattresses/cushions?

Do you sell any cooling beds?

Do you sell replacement parts for the armored beds?

Do I have to use the legs that come with the elevated beds?

Do you sell the foam liners by themselves?

Are your beds pee proof?

Is the nonskid bottom of the bed also durable?

Are different colors tougher than others?

Do the beds come with covers?

Can I use any bed in a crate?

Why is the inside of my bed cover flaking?

Can the Replacement Ripstop Fabric be used with a mesh or vinyl bed frame?

Are your accessories and dog toys chew proof?

What is your strongest bed?

Do your beds include a mattress liner?

My herding ball isn't filling out the cover—was I sent the wrong size?

Can I use any leg size with the elevated beds?

Do you guarantee your beds?

Are the centers of the armored beds interchangeable?

Are the Premium Finish and Velvet color options the same material as your other colors?

Are your beds a good fit for dogs that open/chew zippers?

Does the waterproof backing contain PFAS?

What are Open Box items?

Products

How do I personalize a bed?

Which items can be personalized?

How much does personalization cost?

How long does personalization take?

Can I choose where the personalization is done on the bed?

Can I add personalization to an order that was already placed?

Is personalization covered under warranty?

Does personalizing a bed void the warranty?

Can I return a personalized item?

Personalization

How do I return an item I received?

I want to exchange my bed for a different size/color. What do I do?

Can I return a bed that my dog chewed?

What is your return policy?

Do I have to pay return shipping?

What happens if I reject a package that was shipped to me?

Can I return the bed if my dog doesn't like it?

How do I cancel a return request?

I clicked the wrong option when setting up my return; how do I fix it?

I need to return multiple items but they only came in one box. Can I send them back together?

Can I exchange just the cover of my bed?

How can I do an exchange for more than one item on my order?

Returns and Exchanges

What is your 120 Day Chew Proof Warranty?

Is the 120-day warranty a money-back guarantee? Can I get a refund instead?

How do I submit a warranty claim?

How do I get a replacement of my bed?

How do I get warranty store credit instead of a replacement?

What if the replacement I need isn't available?

How many times can I file a warranty claim?

Why did I receive only a replacement cover through the warranty?

My bed arrived damaged!

Is there anything I can do to deter my dog from chewing on the bed?

Are Amazon orders also covered under warranty?

My photos are too big to upload to submit a warranty claim!

What happens if my dog chews through your chew proof bed?

What defects are covered under your Manufacturer's Warranty?

Do I need to register my bed for the warranty?

How do I make a claim on the 10 Year No Flatten Warranty?

Which beds are covered by the 10 Year Won't Flatten Warranty?

Product Warranties

What is an orthopedic bed?

What are your orthopedic mattresses made of?

Is an orthopedic bed only good for older dogs?

My orthopedic bed is starting to smell. How do I clean it?

Do you have a guarantee on your orthopedic beds?

Orthopedic Beds

Where can I find my order number?

I ordered a black/blue/tan bed, why is it gray?

I made a mistake on my order. How do I fix it?

I need to cancel my order!

I used the wrong address on my order. Can it be changed?

My order shows delivered but I didn't receive it. What happens now?

I received my order, but part of it is missing!

Can I change the payment method for my order?

I ordered my dog's name on the bed, but it's not on the item I received!

I received my order, but it's the wrong color. What do I do?

What do I do if one of the items I received is wrong?

Can I add an item to an order that hasn't shipped yet?

Can I change the items in my order if it hasn't shipped yet?

Order Issues

Are there any sales running?

Do you have any coupons I can use?

Why isn't my coupon working?

I signed up for a discount, but I don't see the code!

Do you offer military or police discounts?

Can you apply the sale to an order I already placed?

Can I get a discount for buying multiple beds?

Do you offer discounts to rescues or veterinarians?

Can I use multiple coupons or store credits on one order?

Do you price match?

How do I unsubscribe from text or email promotions?

How do I use store credit?

Do you offer any discounts for first-time customers or purchases?

Do you sell any discontinued or imperfect items at a discount?

Can I get an item at sale price if it's not in stock at the time of the sale?

Discounts, Promotions, and Coupon Codes

Do you sell wholesale?

Do you donate to rescues or shelters?

Do you provide donations for raffle or auction fundraisers?

Do you allow tax exemptions?

Do you accept affiliates or influencer partnerships?

Can you tell me when an item will be back in stock?

Do you offer custom sizing?

Do you sell your ripstop fabric on its own?

Do you store card/payment data?

Why do you discontinue products?

How do I speak to a live person?

Where are your products made?

How do I delete my account/information?

Where is your customer service located?

Miscellaneous Inquiries

Do you offer expedited shipping? I'm willing to pay extra!Updated a month ago