Shipping
How will my dog's bed be shipped?
All orders are shipped from California via FedEx. Free shipping* utilizes Home Deliver/Ground, but we also offer expedited options for an extra fee. Since FedEx does not deliver to P.O. Boxes, please make sure to provide a physical address when order
When will my order ship?
We aim to ship orders out as quickly as possible, but manufacturing can occasionally take some extra time. Most orders will ship within 1-2 business days* of being placed. Fulfillment times can vary throughout the year, especially during (or right af
When can I expect to receive my order?
All orders ship from Southern California, so typical transit time is 1-3 days for West Coast areas, 3-4 days for Central US, 4-5 days for the Midwest, and 5-7 days for East Coast locations. You’ll receive a tracking number via email when the order sh
Do you offer expedited shipping? I'm willing to pay extra!
We do offer expedited shipping options, but these can come at a steep cost due to the large packages used to ship our beds. The shipping price will be calculated and shown to you during checkout, as well as the estimated transit time. Please note tha
Can you ship to Alaska or Hawaii?
Unfortunately, the high costs associated with shipping outside the 48 contiguous United States prevents us from being able to offer free shipping to Alaska and Hawaii. However, if you are willing to pay the shipping costs, we can accommodate an order
Can you ship to FPO or APO addresses?
Since we can only ship using FedEx Home Delivery and that service cannot deliver to APO or FPO addresses, we are unfortunately unable to ship to an APO or FPO. We are very sorry for the inconvenience, but you may be able to have an order forwarded to
Do you ship internationally?
We're very sorry for the inconvenience, but at this time we are unable to ship outside the contiguous United States. If you live outside the US, you can look into using a third-party forwarding service like reship.com. Canadians located near the bord
How do I track my order?
Once your order ships, you'll receive an email from us containing your FedEx tracking number. If you order multiple beds at once, your order may be split into multiple packages with different tracking numbers. Clicking on the tracking number in the e
What happens if my shipment is lost in transit?
Don't worry—when you place an order with us, we'll make sure you receive the item you paid for. While it isn't common for packages to be lost in transit, no shipping method is foolproof, and mistakes can happen. Once we confirm with FedEx that the